frequently asked questions
how do i contact you with a customer service question?
Please email us with any concerns, and we will respond as quickly as possible (typically within 1-2 business days). We are available via email Monday-Friday, 8:00 AM-5:00 PM CST, excluding holidays.
How do i enter a coupon code for an online purchase?
Discount codes can be entered at the bottom of your cart during the checkout process.
how do i know what size to buy for my child?
Do you have a rewards program?
We do not have a rewards program in place at this time but we currently have one in development. We will keep you posted on our progress.
do you have a brick & mortar store?
We do not have one at this time. All purchases must be made at TheSmockedKids.com
may i send you a picture of my CUTE "KID" in their New outfit?
Yes - please! We would love to see the adorable photos of your Kids in our Kids clothes...we may even feature your little one on our website, Facebook, or Instagram. Email your photo to us, post it on our Facebook page or tag us on Instagram. Just please make sure you have the rights to the image!
what is the status of my order?
The Smocked Kids features real-time tracking with our shipping carrier. Simply click on the tracking number in your order confirmation, and you will be able to track your order once it has been picked up by the carrier.
can i chaNge or cancel my order?
Once an order has been placed, it may be cancelled with a 15% restocking fee.
do you charge sales tax?
We are required to charge sales tax on all orders shipping to an Arkansas address. All other orders will ship tax-free.
What are your shipping costs?
Shipping costs are calculated at checkout using USPS standard and expedited rates.
when will my items ship?
All Ready-to-Ship items will ship within 3 business days (usually faster!).
what shipping methods do you use?
Standard shipping is provided through DHL, USPS First Class or Priority Mail, which typically takes 2-5 business days. Should you need your order to arrive earlier for any reason, please one of the expedited shipping options at checkout (expedited shipping applies once your order leaves our warehouse). We send email confirmations and shipment notifications with tracking numbers for every order. Once items have been fulfilled and shipped, it is the responsibility of the carrier to get your items to you on time. If your package is not tracking or missing, we are happy to assist you in locating the package, but we suggest that you contact the carrier as the first point of contact. Once an order is in the hands of the carrier, they are responsible for missing, lost or damaged packages.
do you have local pick-up in little rock?
We sure do! Local pick-up can be arranged - just drop us an email.
do you ship to PO Boxes & apo/fpo addresses?
Yes - we ship to both!
do you offer international shipping?
We currently ship to addresses in the United States only. If you need an international shipment, please email us, and we will be happy to see what we can do.
what is your returN policy?
If you are not happy with your item, then we are not happy! We will gladly accept all returns. If the item is damaged in any way, we will pay for the return. If there is no damage, you will need to pay for the return cost, but we will refund the item 100% once we receive the item.
what happens if my order arrives incomplete, incorrect, damaged or defective?
We will work to resolve this problem immediately. Please email us so we can make it right!